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Have a question for us? Please visit our Help Center for answers.

Favour Help Center

Frequently Asked Questions

Delivery

Are you expanding?

We will absolutely be expanding into new cities and areas. We always put customer service first before growing too quickly.

How quickly do you deliver?

The average delivery time is 35 minutes, but times can vary depending on demand, traffic, and restaurant wait times. We always keep you posted on the status of your order via push notifications and texts from your Runner.

What is the delivery fee for Favours?

Favour charges a $6 delivery fee and a 5% – 9% processing fee for the cost of items that we pay for on your behalf. We also suggest a tip, 100% of which goes to your Runner (minimum of $2).

Can I order in advance?

Please reach out for large catering orders. All other deliveries are on-demand, at the time you need it.

How do I pay?

The system is completely cashless. All payment is made through our app and we accept all major credit and debit cards. When you order your first Favour, you’ll enter your payment information, which we store securely. You only need to enter your payment info once.

General

What is Favour?

Favour is your on demand, personalized delivery assistant. You order, we deliver–it’s that simple!

How does Favour work?

Choose one of our featured items or enter the item(s) you would like from any restaurant or store in our delivery area. Editing the details of your Favour is simple and placing your Favour only takes three taps.

After you order your Favour, it is assigned to one of our Runners, who will deliver your item(s).

Payment is secure and cashless. Once your item(s) are picked up by the Runner, you pay for them right though the app. All payment information is saved securely so you only need to enter it once.

What can I have delivered with Favour?

Almost anything! We deliver food from your favourite restaurants, dry cleaning, prescriptions, clothing, groceries, and more!

Can I have alcohol delivered?

Unfortunately, not at the moment.

Are your menu prices the same as those at restaurants and stores?

Yes. We never mark up the cost of items requested.

My Favour

What is Favour’s return policy?

If you have an issue with your Favour, contact your Runner or Favour support and we will remedy the situation ASAP.

How do I report a problem with my Favour?

You can contact your Runner or contact the Favour support team directly through the app.

Payment

How do I pay for a Favour?

You will be prompted to pay directly inside of the app after your items have been picked up. We accept all major credit cards. Please no cash. Your form of payment will be securely saved for next time.

Runners

Who makes the deliveries?

Our trusty Runners deliver all Favours. All Runners are screened and go through an intensive training program before they begin to run.

What do I do if I need to contact my runner?

Your Runner is a text or phone call away! Click on the text message or phone icon in the app on your Favour.

Should I tip my Runner?

Runners work hard to make sure your Favour happens without any issues. Favour will suggest a tip for your Runner based on the cost of the items and the distance traveled (minimum of $2). You can adjust the tip when you pay for your Favor.

Can I become a Runner?

Absolutely! We’re always looking for outgoing and friendly folks to join our quickly growing team. We work around your schedule and you’re guaranteed to make $12 an hour, but Runners make an average of $12 to $20 an hour.

To be a Runner, you must be 18 years or older, have an iPhone, own a reliable means of transportation (car, bike, scooter, or motorcycle), and have a clean record.

Click Here to Apply

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